# LiveCourier

> Courier and logistics management software built by industry veterans since 2004.

LiveCourier is a cloud-based courier management platform for local same-day delivery, regional courier, freight, and logistics companies. It provides shipment management, driver dispatch, real-time GPS tracking, automated billing, a customer web portal, an agent/reseller portal, and a REST API.

## Key Facts

- Founded: 2004
- Headquarters: United States
- Website: https://livecourier.com
- Industry: Courier & logistics software (SaaS)
- Trial: 7 days free, no credit card required

## Plans and Pricing

All plans include unlimited users, unlimited drivers, and no per-driver fees.

- **Express** ($149/mo or $1,488/year): Distance-based pricing, driver mobile app (PWA), GPS tracking, automated invoicing, customer web portal, barcode scanning. Designed for local and same-day courier companies.
- **Pro** ($279/mo or $2,784/year): Everything in Express plus zone and weight-based rates, multi-branch operations, carrier integrations (FedEx), customs and international shipping, REST API access, rate tables with formula-based pricing, subcontractor management.
- **Enterprise** ($499/mo or $4,990/year): Everything in Pro plus agent portal (white-label reseller), custom integrations, SLA guarantee, data migration assistance, onboarding support, phone support. Add-ons: dedicated server (+$99/mo), custom domain per agent ($250 one-time).

Annual billing saves approximately 17%.

## Core Features

- **Shipment Management**: Create, track, and manage shipments with barcode/waybill generation, multi-piece support, customs documentation, label printing (thermal and PDF), and custom fields.
- **Dispatch & Routing**: Interactive dispatch map, driver assignment, route optimization using real road distances (self-hosted OSRM - no data sent to Google), live driver locations.
- **Driver Mobile App**: Progressive web app (PWA) for iOS and Android. Barcode scanning, photo proof of delivery, electronic signature capture, GPS tracking, push notifications, offline capability. No app store download required.
- **Billing & Invoicing**: Automated charge calculation from rate tables, PDF invoice generation, payment tracking, customer account balances, credits, debit notes, surcharges, email delivery.
- **Rate Management**: Distance-based pricing (real road distance), zone-based rate tables, weight-break pricing tiers, per-customer rate agreements, publish vs cost rates, math expression formulas, surcharge rules.
- **Customer Web Portal**: Self-service portal for customers to book shipments, track packages, view invoices, manage addresses. Branded with company identity. Built-in CMS for custom content.
- **REST API**: Full programmatic access to create shipments, get rates, track packages, manage customers. Token-based authentication, webhook notifications, rate limiting.
- **Carrier Integration**: FedEx integration for shipping, labels, and tracking. More carriers planned.
- **Security**: Role-based access control with granular permissions (56 permission keys), bcrypt passwords, 5-attempt lockout, CSRF protection, session management.
- **Multi-Branch**: Manage multiple branches, warehouses, and hubs from a single account with per-branch dispatch and reporting.

## Differentiators

1. **No per-driver fees**: Competitors charge $15-60 per driver per month. LiveCourier includes unlimited users and drivers on every plan.
2. **Agent portal (white-label)**: Enterprise customers can let their agents/resellers offer branded shipping portals to end customers. Unique in the courier SaaS market.
3. **Privacy-first routing**: Self-hosted OSRM for route calculations. Customer addresses never leave the company's infrastructure. No Google Maps dependency. Unlimited route calculations at flat cost.
4. **20+ years of industry experience**: Built from real courier operations, not a generic delivery template.
5. **Tenant isolation**: Each customer account operates in its own isolated database schema.
6. **21 languages**: Entire interface translated into 21 languages, including 72-article help center.

## Technology

- Schema-level multi-tenancy for full data isolation
- Progressive Web App for drivers
- Self-hosted OSRM for routing (no third-party map APIs)
- Automated daily backups with 30-day retention

## Contact

- General: info@livecourier.com
- Privacy: privacy@livecourier.com
- Legal: legal@livecourier.com
- Website: https://livecourier.com/contact.html